Total Enviro Services, Inc.

Amazing customer service! Today Wilmer and the crew from Total Enviro Services did some work for my employer. We all appreciated how communicative he was and kept us informed throughout the day. Really kind and hardworking guys! He’s also bilingual, which is a great plus to have!

These guys were great. Wilmer and the rest of the guys did exactly what they said they would. They were all very polite and worked a full day even in the rain. They had to work inside our screened porch and even cleaned up after the job. We are extremely happy with the service we received 😀

Updated to respond to owner:

This condescending response as well as similar responses to negative reviews do not resonate with a customer focused business. I am however glad to hear that I have taught you something, because when I mentioned that this was a hazard, the employee I spoke with expressed no concern whatsoever. NO ONE offered to replace the lid until I called repeatedly, stating how this is not acceptable due to the safety and environmental hazard it presents and the company’s proposed solution was to “send dispatch with a piece of particle board and charge for the visit”. Unless you are the technician who I spoke with or the one who actually performed the work (since you did not mention your name in your response) I honestly don’t understand how you can be attesting to the events that occurred.

Yes a replacement is needed but I am failing to see how this was a professional way to deal with the problem presented to you. This is literally the third explanation I have received regarding what happened to the tank lid. There is no need to try to shift blame, you keep implying that I “must have know” these things, however I am not the one that works in the profession.

You have shown your potential and past customers far better than I ever could the true nature in your company’s integrity and manner that you conduct business.

Original post:
Total septic performed a pump on my system. Informed me of needed repairs, and left the entire septic tank completely open, save the caution tape and four thin stakes. I have children, live across from a park where small children play all the time, temperatures have exceeded the 90s this week and it has rained daily. Have called them back multiple times and the woman who answers the office phone has told me that they are not responsible to cover it, refused to let me speak to anyone who may be of more assistance and that she “only answers the phones to help out”. Not only has this company shown blatant disregard for this being a health and environmental hazard, they are extremely unprofessional in my attempts to solve this issue.

I needed a new septic tank and drain field. Total Septic came to my house and did a fantastic job. Workmanship was very professional, The whole entire crew very friendly, knowledgeable and good personalities. Wilmur & Jonathan are members of this crew and were outstanding as was the entire crew. Very Professional…call this company when the need arrives… they’re great…

I wish there was an option lower than 1-star. Met with Kevin Wade to install grease traps at my business. Got no follow-up, and when I reached out multiple times, I finally got a response that we didn't submit the contract (which we never got). Then, the day that I needed them to be installed, Kevin realized he got our project confused with another, and basically refused to do the job. We had to emergency order our own grease traps and had to have our plumber install it. We will not be using Total Enviro Services for servicing nor for any project in the future due to Kevin's lack of professionalism throughout the entire process.