A1 Septic Service

I would like to share with everyone my experience with this company.
I will never use their service again, even if they are the only ones available if I'm having problems with my septic, I tell you they will try to rip you off. I call them to pump out my septic tank, instead of getting a driver with a truck I got a sales person with the truck, and by the way, a very bad sales person, very rude and incompetent, as soon as he got to my property he was giving me a quote to do the job, $1700.00 , when I made the appointment, they had told me that it would cost me $395.00 to do the pump out.
I told this driver that the company had already said it would cost me $395.00, his response was, that price is only for the liquid in the tank the solids are going to stay there.

I have lived in Deltona for 25 years and seen how Deltona Septic a very trustable company cleans those septics, they even rinse the tank to make sure is completely clean.

The technician that came out this Saturday, 2/14/26, was named Angel. He was very professional, knowledgeable and proficient. All of my questions were answered and the work done was top-notch. My septic system is like brand-new!

The tech team sent out to my house were awesome! Chris and Ashley were friendly, cheerful, respectful, professional, empathetic and knowledgeable. Their kindness and great customer service did not go unnoticed. Also this company quoted less to pump my septic tank than other companies quoted. Plus, they were able to fit me in and come out sooner than other companies could. I’m so glad I chose to go with A-1 Septic!

I called this company on Friday, the 31st, to request septic tank cleaning service. The technicians arrived while I was not home, and my wife contacted me by phone. I asked them to also check a leak in another tank, and they agreed. When I asked for the total price, including the main septic tank cleaning service, they told me it would be $1,575, which I approved.

However, when I returned home, I found that the septic tank had not been cleaned. I contacted customer service to request clarification and to speak with a manager, but no one has returned my call. The secretary, Jessica, showed a poor attitude and was unprofessional.

It’s disappointing to receive this kind of service, especially from a company that should value professionalism and customer satisfaction. I hope management reviews this case and improves the way they handle their clients.

First time customer and will never use this company again. Mind you I’ve done septic pumps with other companies and definitely done better work in the past. A1 septic set my schedule from 12-5 pm they get there early, by 10 am. Had to rush out of work. I make the payment through the phone and when I get home, the tech is gone. Left the hole without filling back up with sand and left fecal matter on the lid to the septic. Him having a vacuum still left crap on my lid. You pay good money to get in return bad service.