Ritzcraft Pools & Pavers

TJ and the whole team from Ritzcraft were awesome. Our pool turned out beautiful and we are extremely happy with the process from start to finish. TJ did a great job designing our pool and had great communication throughout the build.Would highly recommend Ritzcraft !

I chose Ritzcraft from three pool builders. I am very happy that I did. They made the process easy and it was a pleasure dealing with the entire staff. TJ helped me to design exactly what I wanted. The ladies in the office were very knowledgeable and quick to respond. My project manager, Scott, was here every week, and was willing to answer all my questions and explain the process. They said it would be three months, and my pool was ready in 87 days ! Luckily we had good weather ! I highly recommend Ritzcraft !

they resurface my pool in 2021. It was right after that I had a big long crack in the first step all the way across the step on the face edge in the front of that steps to the pool. They said they couldn’t do nothing about it because they couldn’t bust it up to fix it because they would have to break the whole pool apart so they put putty in it and it looked like crap. they also damage my edging around the pool when they were jackhammering inside pool they destroyed that they couldn’t do nothing about that because I would’ve had to replace all the edging around the pool all the tile work in the back part of the pool is cracked. they came with some putty when they fix the step and try to fix it. It’s still busted.I have another 2 foot long or better crack under the steps in the deep end and they tell me it’s from the sidewalk top surface cracking but there’s still like a 1 foot of tile edge (see photo of wide edging before side walk starts) before it gets to the side of pool you know the sidewalk didn’t crack the pool cause the sidewalk is like 6 foot above where the crack starts on side wall starts under step it starts, You know it has nothing to do with that crack they Said they couldn’t fix it plus my Warranty is out the warranty is a three-year warranty. It took him so long to come out that the warranty was over like a month before, So why did they even make an appointment and come out because they’re full of crap. They were very nasty unprofessional and had no idea what they’re talking about this will be the second time the pool has been done, They said there was a line crack in the pool that goes all the way a cross pool they seen when they looked at old pictures like there was cracks earlier… I said no it was a tile design line across this pool was done in the 70s That’s how you knowing the deep is on the other side of line from the shallow back then pool is 9 1/2 to 10 foot deep. They have no idea what they’re doing or talking about we lived in this house since the first pool was built. I can’t believe they’re getting a four star rating….They have no idea what they’re talking about so they most likely told me too bad. Then they said they shouldn’t of took the job anyway but they sure did take the money now they ain’t too bright talking like that. Are they. that’s customer service for you. Do you see any cracks by the steps in the deep in the old picture? There’s never been no cracks in that pool in the old surface plus look at the new surface all the white circles and the runs in the pool .This is just awful so I believe him when he told me they shouldn’t have took the job but the only thing I didn’t like is they sure took our money…

Love our pool!!! Ritzcraft pools quick, professional and knowledgeable. We would definitely recommend them to anyone getting a pool.

Absolutely great place of business. We hadn't built a pool before, and Ericka and Dave helped us through the entire process. Our pool is gorgeous! 100% recommend!

Update 4 years later: Thanks, Ritzcraft, for our extension of the pool pavers!