The Generator People

I originally brought my motorhome in to have a coolant leak repaired on the onboard generator. The coach was kept for about 4 days, and I was charged just over $2,200, with labor billed at $175 per hour, to replace two coolant hoses.

When I picked the coach up, the coolant leak was resolved, but the generator was now leaking diesel fuel heavily—an issue that did not exist prior to their repair.

After contacting the shop, I asked if a technician could come to my home to address the problem. Taking the motorhome back in would have required unloading the refrigerator, emptying the coach, repacking it, and leaving it at their facility again. This request was refused. The only option offered was for me to bring the entire motorhome back and leave it with them.

Ultimately, I investigated the issue myself and found that the diesel leak was caused by the fuel filter—either due to the nut being overtightened and spun during installation, or a defective filter. I replaced the filter myself, reinstalled it properly, and resolved the issue.

This could have been a simple service call or quick fix, especially considering the amount already paid and the fact that the problem arose immediately after their work. Instead, no assistance or flexibility was offered beyond requiring me to transport and leave the entire motorhome again.

The issue here is not whether the leak could be fixed—it’s that basic customer service and accountability were declined. For the price charged, I expected a much higher level of support when a post-repair issue surfaced.

I had an awsome experience using the Generator People to service my generator. The technicians were professional and expert in their field but most of all conscientious. Special Thanks to Bill and the front office. I highly recommend utilizing their services.

This company was great. The serviced my commerceal generator perfectly. I recomend them.

Great company to deal with. After many failed attempts by other companies to even show up to repair my machine they came on time, diagnosed and fixed my issue. Give them a try if you're tired of dealing with YoHos.

Very nice people, took the time to explain everything in detail, no pressure sales, really knowledgeable. They went out of their way to make sure I had everything I needed. Highly recommended! Thank you!