Nassau Pool Service

THE PICTURES OF “WEEKLY POOL MAINTENANCE” speak for themselves….it wasn’t done!!
When my husband called to complain, he got the owner who was Angry and aggressive then FIRED US!! Nassau Pools and their pool maintenance services has been nothing short of a nightmare. As a customer with a weekly pool maintenance agreement, I expected reliable and professional service, but unfortunately, Nassau Pools has failed to meet even the most basic expectations LIKE VACUUMING THE POOL.

Moreover, the owner's attitude and behavior have been nothing short of appalling. Instead of addressing the issues with professionalism and courtesy, he dismissed any wrong doings, he was arrogant, argumentative, and a combative nature. Dealing with him has been an exercise in frustration and stress, as he seems more interested in engaging in confrontations rather than resolving the problems at hand.

In my many years of dealing with various service providers, I can confidently say that the owner of Nassau Pools is the most unprofessional individual I have ever encountered. His lack of respect for customers and inability to handle even the simplest of inquiries or concerns is truly astonishing.

I would strongly advise anyone considering Nassau Pools for their pool maintenance needs to think twice. With their unreliable service and the unprofessional behavior of the owner, it is clear that this company falls far short of the standards one would expect from a reputable pool maintenance provider.

In conclusion, my experience with Nassau Pools has been a complete disappointment. Their failure to fulfill their obligations, coupled with the unprofessional conduct of the owner, has left me feeling frustrated and dissatisfied. I would not recommend Nassau Pools to anyone seeking reliable and professional pool maintenance services.

This company is AMAZING, professional, reliable and has command over every aspect of pool installation(s). A year later, I had a slight issue with a water spill (that was likely my pool company's fault), Nassau kindly came out to examine the issue and resolve it on the spot. I LOVE this company because they are reliable and care about their installs. GREAT company, great customer service.

Nassau Pools takes care of a small condo complex for a very long time. They get two stars for showing up each week, but a poor review since their service is always short and rarely vacuums even though we pay for that. Every quote for anything always gets billed much higher. Timer boxes are left open, never adjusted to the correct time or noticed if they are not operating correctly. The pool has been running 24 hours a day and the light never comes ob even though it works, so the timers must be bad but they never notice. I told the cleaning guy there was a problem, but he seemed to think it was fine and left probably without informing repair work is needed. So tired of having unnoticed small issues. Last year there was a leak in the autofill pipe they never noticed which cost more in water bills for months. This year its extra electricity with the timers ticking but not able to turn things on and off. Calling them is not always an enjoyable conversation. If they notice and fix, I will update to 3 stars.

At the very best this business is a DISGRACE ! It’s Tuesday April 1st of which I had an appointment for pool repair it’s now 7 p.m. and the technician never showed up never called. Operating a small business myself, if I treated my customers likewise I’d be out of business and for good reason. I’m appalled at there lack of customer service, it’s the customers that are the foundation of any successful business, it’s apparent that this company doesn’t think likewise,

Good Riddance !!!

We had our pool installed 5 years ago; we've had nothing but problems. The installation was shoddy and the Jandy equipment used have gone bad multiple times. The salt cell has gone bad 3 times and the LED lights have gone bad 3 times. Replacement of a LED light that should have lasted many years is to the tune of $1,000 just for the part. Customer service said they would honor part replacement for the LED light out of warranty because it was a known defect. While trying for months to coordinate the light replacement, they blatantly backed out of their promise using the supply chain issue as the excuse. We used Nassau because our builder said they were reputable. However, he now admits that was a past reputation as he has received so many complaints about Nassau. Use any other pool company other than Nassau even if it costs more. The money saved is not worth the aggravation. This is not a honorable company.