Energy Air, Inc.

We recently replaced our twenty year old heat pump with a new one.
Energy Air installed our old system and this new system. This
was an emergency install since our old system suddenly stopped working.

Energy Air responded quickly to our needs in the “heat of the summer.”
Jason, our salesmen found us a system quickly which could replace our old unit’s specs. The install took place only a few days after our purchase of the system. Tran and Oscar did a professional and efficient job of installing the new system. There was one minor problem with a water leak that was resolved quickly. I would recommend Energy Air for your air conditioning and heat pump needs. They are professional, courteous, and know their field of service

Josh and Ironce are an amazing team! They came out during the busiest time during the holidays. They provided excellent customer service in a timely manner and diagnose our problem immediately I highly recommend Energy Air! Thank you for a great service.

Energy Air installed our system new in 2004 from a new build. We had them maintain the system from day one through March of this year, 2021. We had regular AC issues like everyone and they were addressed through regular service maintenance visits and our extended warranty. We had a few bumps in the road however they always made it right. We noticed that our system was working harder the last few years in our power bill as well as additional humidity in the house so we decided to have the system replaced before the hot Florida summer got to us this year.

Energy Air sent a sales rep out to review our system just after a regular service visit that we paid for. Our plan has been the Platinum plan that includes 2 visits per year with various items that are looked at and smaller issues addressed like brushing/vacuuming the coils etc. The last few years the visits become shorter and shorter after a long time tech we had departed for another company. We felt that staying with Energy Air was our best course of action as they installed the original system.

The salesman suggested the same system that we currently had in an updated model that met today's standards. He neglected to address our issues of hot and cold spots in the house and, high humidity. We decided after the visit to get a second opinion as this is a MAJOR expense.

The 2nd estimate company did a complete inspection of our system and what we saw initially on our interior cooling coils from a remote camera probe was pretty disgusting as the unit had just been serviced.

We went with the 2nd company and actually spent more money that we planned to to upgrade our system to address the high humidity and hot/cold spots in the house due to the sun shifting during the day.

Day of install I was called out to look at my cooling coils. 60-70% of my coils were covered with mildew/dirt on both sides just AFTER a complete service inspection. The tech that serviced the unit never said a word and we've been expressing that the unit was not cooling to our expectations the last few year even with it's age taken into account. We use MERV 11 pleated filters that get changed very 60 days dirty or not - do not have pets so the growth was a MAJOR shocker. The growth found did not occur within the span of 3 weeks so shame on Energy Air.

Paying almost $300 for a Platinum level service plan for 16 years should, in our minds, keep the owner updated on any issues the unit is having or could have that need to be addressed. Most of my family has allergies of some sorts and after the old unit was removed we've noticed a considerable drop in sinus issues in the house. We do attribute the dirty coils to most of this.

It's disconcerting in the way that companies loose there way in this day and age. We never even received an apology from higher management at Energy Air. We reached out to a very trusted employee whom apologized profusely and it was not that persons fault however NOTHING from senior management. We didn't ask for anything, we didn't reach out to the Better Business Bureau however decided that we should post a review so that others do not go through what we went through. This is NOT the company that we knew that previously had ownership involved - it's fallen to something other than that.

Know your service providers and watch them work as it's an unfortunate reality these days.

Disappointing Experience with Energy Air
I'm extremely dissatisfied with Energy Air, ICI Homes contracted AC installers for our new construction project. The air balance is severely off up stairs. my 8yo daughters room is extremely hot and my 11 yo daughters room is very cold, and they've made every effort to avoid honoring their 2-10 year warranty. They sent out an inept tech who tried to blame it on an air filter that hadn't been changed out in the last 30 days. (we change them every month).

Communication has been abysmal; they ignored my calls, and when I finally reached someone, they attempted to conceal the issue by hiding it in 'internal notes.' Unbeknownst to the representative, I had an employee read the notes to me over the phone, revealing their true intentions.

I strongly advise against using Energy Air. In contrast, I've had exceptional experiences with AC Design out of Jacksonville, a company I've trusted for years. Energy Air's reluctance to honor their warranty has lost them a potential lifelong customer.

I can see from other reviews on here, other people had the same issues trying to contact them over their shoddy work. STAY AWAY!

Energy Air is the best air conditioning service I have ever used and I’ve lived at least 50 years. I needed a new system and the price was half the price of another service I was using. Everyone I dealt with super friendly and helpful. After installation we discover the last company left something that needed tweaking and they did that. Plus the name brand system I got turned out needed a new fan motor. Everything they did was on-time, friendly KNOWLEDGEABLE service and I am completely satisfied & happy with Energy Air!