Suncor Solar & Roofing

The representative named Ivan came to convince my MIL to get locked in. He claimed to be knowledgeable about solar net leasing and it sounded like an amazing sales pitch.
Had he been honest she would never have signed anything.
1. He spoke Spanish and the documents she signed were in English
2 . She's elderly and handed her phone over to him. Ivan had her "press here, here, here" and she was electronically signing a contract on a 6" mobile phone in a language she does not understand.
3. He said and repeated that she would have a $3.99 yearly increase in her bill with Suncor. The Truth in Lending disclosure she signed but did not read showed a 3.99% increase every year for 25 years! $4 additional per month is NOT 4%.
4. The disclosure Ivan had her electronically sign showed she's locking in for 25 years of solar and would be entirely responsible to pay over 132,000 but never own the panels. If there's no sunlight she gets no energy from them because there'd be no battery. They also give NO GUARANTEE of electricity output. So, if it's the rainy season and we have a week of storms we have no electricity off solar. We end up paying Suncor for their equipment and Duke for electricity to keep us going.
5. Ivan said we get a surplus and the credits should cover a bit of what we're paying because solar goes from our roof to the neighborhood and Duke will pay us for it. However, there amount of panels and output was 800KW less than our last bill. If we aren't being supplied with electricity when we are home in the evening there's no point to having this "level billing" scam. We will end up paying a Suncor bill plus the Duke Energy bill for all the hours we're using electricity at night. Ivan used the bill average which is inaccurate. I explained we needed way more but the "system" prompted way less. Ivan claimed to adjust it but the yearly was about 19,000KW and at my current usage we need 25,000KW just to cover our needs.
6. The Truth about solar panels: they'll degrade, get dirty and full of pollen, and like a car they get run down over years. The disclosure states that Suncor does not have any obligation to provide any specific amount of output. In 25 years will the panels still be optimized and giving the agreed output? NOPE 🙅‍♀️

The salesman will tell you the story of someone else. Ivan told us about all the happy people in our area. These people are not in the late stages of 25 years. They are in year 1 or 2 when there's new panels doing their job. In 5 years, the Suncor documents state that they have no obligation to replace degraded panels. They will not give you new technologies as new ones come out and they aren't obligated to optimize the system even though you are in a lease. Cars at least let upgrades happen every few years. This is not a good lease.
My MIL signed all these documents with a finger press on her little screen and a smile. After Ivan left I had her foward the signed documents and found all the lies.
It has been 24 hours. We called and emailed to cancel as we are fully qualified but don't want this bad deal. Ivan said he'd come over bur has now canceled. Let's hope that this life lesson is over.

I had an excellent experience working with Rosie from Suncor. From the very beginning, she was professional, knowledgeable, and attentive to my needs. She took the time to explain the entire solar installation process, answered all my questions, and helped me understand the financial savings and environmental benefits of switching to solar. The entire process was smooth, and I felt supported every step of the way. I’m very satisfied with the service and the solar system installed. Highly recommend working with Rosie if you’re considering solar energy for your home or business.

I recently had the pleasure of working with this company for solar panels and roofing, and I couldn’t be more satisfied with the service. Alondra did an excellent job—she was professional, knowledgeable, and always willing to answer my questions. Her attention to detail and commitment to customer satisfaction truly stood out. Thanks to her guidance, the entire process was smooth and efficient. I highly recommend this company, especially if you have the chance to work with Alondra!

Suncor, I am very satisfied to be able to replace my roof with the highest quality, lower my electricity costs with solar panels, and soon install high-impact windows for greater security and energy savings. They have become my trusted company, and I feel in the hands of the best professionals. My star advisor has been Karla Castrillon and I feel blessed to have her as my guide throughout this process of improving my home. She, along with Pablo Moreno, are very professional, and I am truly very happy and grateful for their service because they have been very involved in my well-being. They have helped me gather a lot of information about my past claim and help me sort everything out so I can have my house the way I want it, with the help of Suncor. Don't hesitate to contact them for the best advice.

I do not have service with the company because making the switch would not be beneficial for me at this time. But one thing I will say is that Bryce and Caleb (I think was the other guys name) was very polite and knowledgeable about the job. They both were very professionally and was adamant about trying to win me over and become a customer. Excellent customer service skills, had I truly needed the service I would have made the switch. Great job guys!