Strada Services

Strada installed an A/C in our home 1 year ago. The unit flooded in my house due to the drain line switch not kicking on when the drain line backed up. When I discovered the flood as I walked into my room, I had to quickly rip up the hardwood floors. After some quick mitigation, I vacuumed the line out and cleared the clog. Even after clearing the drain line I noticed that the unit continued to leak internally. So I called Strata to come look at it. The technician adjusted the fan speed, and said the unit wasn’t running efficiently. He was nice and informative, very helpful. The technician also said that the filter grate was not the proper one, and that he would order it to have it installed. He said the filter should be in a slot that’s behind the grate. About a week later, I got a call from one of their reps. The guy, was so rude and said to replace the grate, that they improperly installed would be $315. Mind you I just paid $7k to fix the flood and $144 for their technician to come out. I told the caller that there must be some confusion, since it was literally take 30 seconds to swap out and the cost for that item couldn’t have been more that $50. The rep. said he didn’t care and it would be $315. At that point I asked to speak to some supervision, his response was that it would still be $315, for something I’m sure I will find on Amazon. I will never recommend this company after the experience and treatment I received from this rep. It wasn’t even the message it was all in how it was delivered and treated me. These photos are the result of the flood. The bowl is in the air intake box because it continued to leak. The cut in the AC box was when they built it and we discovered it once we had to cut the drywall out. Bad experience.

Hired Strada to put in a new unit when my old one went out, they got it done in less than 1 day which was great, but 3 month in the motor died on this brand new unit, causing a ridiculous amount of mastic to melt off and streak down the side of the unit causing an air leak that was detected by the inspector. The motor failure also caused so much condensation around the unit that it grew mold all around the unit. The pictures taken are the end result after they have made their return trip and "corrected" the issues. Can't say I'm happy to have used them.

A big thank you to Austen and Adrian... truly the "A" team! A store had a difficult sewer line back up with some complications. Both worked well together and with the store team to get the work done while we continued to care for our customers. Their hard work and creativity solve the sewer line issue and identified a critial root cause. Excellent service, hard work and positive attitudes! Thanks guys!

Also, a big thank you to Kyle who brought the "big jetter" to clear a sewer back up at another store. His persistence found an issue, once repair, will prevent this back ups from happening again. While I was not at the store, he kept me up-to-date with his progress and findings! Great service. Profesional approach. Thank you, Kyle.

The tech Luis was awesome. He made sure everything was working before he left. He double checked. He told me how to use the app. He helped me set up the app as well. He also was very personable and made good conversation while waiting for the devices to boot up. He took his shoes off when going upstairs without me asking him to. Nice guy and very helpful.

Adrian Watson were awesome today. They were part get out our virtual alliance and make sure our service is running perfectly. Very grateful for their dedication as the companies support getting the job done in the same day. Really appreciate your commitment to excellence