Quality Septic Inc.

Great customer service from start to finish. I called on Thursday, Angelo took my call professional, courteous and friendly. He got me scheduled for the following day (phenomenal). The crew arrived right at the top of the scheduled time slot (phenomenal). Both crew members were excellent! Answered all of my questions and educated me on facts to save time and money in the future. Thank you Alex for such professional, courteous and friendly service. You made a not so nice job of septic tank cleaning, a great experience!

We used Quality Septic for a new Drain field. I was amazed on how great the job was done. They did everything for us. Got the permits, did the job in 1 week And covered the drainfield with such professional quality. A big shout out to Jeff, Steven, Alex and Jose who all did a wonderful job for us! I highly recommend Quality Septic and I promise you, we will definitely use them in the future if we ever have to. THANKS QUALITY! JOB WELL DONE 👏

Not impressed at all! Out of absolute desperate need, I contacted Quality Septic, as the company I normally use for regular septic service had all their trucks on an emergency commercial job and I couldn't wait. When the gentleman from Quality Septic arrived, Jody, he talked like an expert, explaining everything, almost to the point of sounding like he was selling himself as the one with all the answers. I explained to him my problem, that we smelled a sewer smell in the house and had some backup from a toilet inside as well. I also told him we had our septic pumped out last year so it wouldn't make sense for it to be full or backed up. Anyhow, he dug up the 1st lid on the septic tank and saw that there was no movement, so he then had me get an extension cord & plug the well pump into an outlet on the house directly. After that, the pump came on, but slowly. He then said I needed to get an electrician to come out and replace the power source (outlet) with a new gfci. He said my outlet there at the septic had gone bad. After that he had his helper drain the septic tank main tank and then closed it back up. I paid him the $465 service charge (which I was told on the phone would be $395) and he left. I called an electrician right after and they came out and replaced the GFCI outlet, fixing that problem. But just two days later, the alarm light lit up again, so I called another septic company who came out and determined that Quality Septic and their service technician, Jody, never opened or drained the dosing tank which is a standard part of the septic service call, according to them. I had to pay another total service call to the new septic company to come out and complete the job that I paid Quality Septic $465 to do just a couple days earlier. I contacted Quality Septic before calling the other company and explained what had not be done during their service appointment at my house. The gentleman I spoke to took in the office(Alex) took all my information and was going to pass it on to his general manager, Josh at Quality Septic. I obviously had to go ahead and get the other company to come out and complete the job that wasn't done completely the first time by Quality Septic. As of the time of this review, I still have not heard back from Quality Septic or their management. Based on my experience, I would not recommend using Quality Septic at all.

spoke to Angelo in dispatch on Wednesday morning said that they can be there on Thursday. Angelo called back after 5pm like he promised and said the truck would be there on Thursday between 1pm and 5pm and that the driver would contact me when he was on the way. Anthony contacted me at 230pm and said they would be here in 16 minutes. Anthony and his helper John worked together like a well oiled team. they answered all my questions and explained what they were doing they cleaned the filter made sure the lift pump was working and had me flush the toilets to make sure the main line was flowing. they have earned our future business thank you very much

These guys installed a lift system/drain field after a failure of my old field. Best price, quality work. Had some work done 3 years later... Alex and his partner that came out today were knowledgeable and I recommend them for work you may need. No one likes dealing with this stuff, and I appreciate that they are willing to do it.