Pure Maintenance Mold Remediation - Jacksonville

Highly recommend this company. Nate was professional, very considerate of our needs, and gave us all the information we needed to comfortably move forward. He also went out of his way to connect us with an HVAC guy to do some work that was outside his service offering. Definitely worth using.

Chance and RJ were great to work with. Chance came out quickly and knew exactly what needed to be done to remediate our issue. RJ was very communicative throughout the process and went above and beyond to ensure the job was done right. Would recommend Pure Maintenance.

STEER CLEAR!!!

Pure Maintenance Mold Remediation was referred to us by a friend, and unfortunately it was by far the worst referral we’ve ever received.

We contacted Pure after our home was damaged due to a roofer’s negligence (the roof was replaced during a storm and our home flooded). This was a liability insurance claim through the roofer, and while we weren’t paying out of pocket, we had to coordinate everything—which quickly became a nightmare. Pure recommended air quality testing, which came back good. They then cut into a baseboard and found very minimal mold, yet immediately began pushing an extremely aggressive scope of work. We were also pressured to use their “preferred” public adjuster and told it would cost us nothing, only to later learn we could be on the hook for significant out-of-pocket costs.

We primarily dealt with Chance, who repeatedly stated this would be at least a $120k job, including a full pack-out of our home, removal of most walls and all ceilings, and repairs to rooms that weren’t even affected. They brought in a put-back company they work closely with, which echoed the same $120k+ estimate and even suggested we consider selling our home because repairs would supposedly take six months—for a 2,000 sq ft, one-story house. It felt very coordinated and opportunistic once it was clear this was an insurance claim.

After waiting over a month for an official estimate that we needed to submit to the roofer’s insurance company, we were told they would not release the estimate unless we signed a contract/work authorization first—essentially asking us to sign without knowing the cost. We were told this was because their third-party estimating company charges them $3,000. Multiple insurance adjusters and another remediation company later confirmed they have never heard of a company requiring a signed contract before providing an estimate.

Communication then stopped entirely. Pure Maintenance left their equipment in our home for five months without any follow-up, and we had to call them to come retrieve it.

We ultimately went with a different remediation company who provided a detailed estimate upfront, did not require a contract until insurance funds were approved, completed the job in 5 weeks (not 6 months), and explained that Pure’s scope was blown wildly out of proportion. The final cost was roughly $80,000 less than what Pure was pushing.

Based on our experience, Pure Maintenance was sketchy, unethical, and unprofessional. I would strongly caution anyone—especially those dealing with insurance claims—to get multiple opinions and proceed very carefully before working with them.

Great company, easy to work with and reliable staff. Did a great job cleaning the vents at my house! Was surprised at the amount of debris removed and extremely happy my family and I can breathe better! Don’t wait and put your health at risk! Highly recommend!

Very professional and knowledgeable company with hardworking employees. Brian was in-charge of mold treatment of residence and was very diligent, and has done a detailed cleanup. R.J and Dave also were there and did a great job. Overall, I am satisfied with their treatment and would highly recommend.