Marco Polo Pools, Inc.

It is extremely rare that I write a review but I had to for Marco Polo Pools. I cannot say enough wonderful things about my experience and I am so grateful to have found them. Cole and Michael are a rare breed—professional, responsive, knowledgeable, fair/honest are the first things that come to mind.

My fiancé and I just bought our first home. The pool company that the previous owners were using told us that we would have to drain and refill the entire pool due to delayed maintenance and algae buildup; and they gave me an estimate of ~$2k to do so (this was after nearly a month to back and forth phone tag and missed appointments). I decided to get another opinion so I reached out to Marco Pools. Cole immediately responded that he would be at the house the very next day to inspect and see what our options were at the time. Fortunately, we did not have to dish out the $2k to drain the entire pool; instead, Cole showed up every day for nearly a week to apply treatment, vacuum and make sure the filters etc continued to run smoothly. In less than a week, he turned our swamp-colored pool water back to pristine blue. Incredible turnaround. And he was professional in communicating throughout the process with a quick daily text message to update the progress.

If seeing is believing, here’s the before and after photos. Do yourself a favor and hire these guys. They’re the best - hands down. Thank you again Cole and Michael! We’re looking forward to continuing business with you.

We moved into our home and Marco Polo was the company already assigned to our pool. At first the service was great when Henry was attending to our pool. We overlooked how difficult it was to communicate with the owner because of this. Now they assigned a new person to our pool and we can not communicate with him since he speaks Spanish. Our salt water cell has been blinking “inspect cell” for over a month! We reached out several times and Michael kept saying he’d come check it out. When we reached out again he blamed his lack of attention to it on a storm that happened a week prior (even though we had been asking him to come check it out for a month!!). To put the cherry on top we have a ring video of the pool guy cleaning the pool filter over the garden bed which has now killed my lavender and rosemary! I’m beyond frustrated and still can not be bothered to get a response from Michael.

Would not recommend. Failed to let me know of equipment issues. Started transitioning our pool from salt to chlorine without any discussion. Called, emailed, and texted to cancel service, and yet they still show up.

My pool has never looked better!! This company has been nothing but helpful😁😁 VERY RESPECTFUL EMPLOYEES! I have been telling my friends and family to use their service☺️

Definitely recommend Marco Polo pools! Unfortunately nowadays good customer service is hard to find but Cole goes above and beyond for his clients! I inherited another pool company when I purchased my home on 2018 and was so dissatisfied with the way my pool looked I thought I needed it to be resurfaced. I found Marco Polo pools and now my pool ALWAYS looks inviting ❤️