Glass Pool Service & Repair

If you don’t want to buy new equipment- don’t use this company. For reference the pool was built in 2021-2022. This next part all happened within 1 month. The cleaning tech didn’t know what a Polaris pool vacuum was or how it worked. Because it was connected to the wall he thought it was just a cheap vacuum. In which case he didn’t clean the bag ever. They told me my salt cell wasn’t working because the chlorine was reading zero and the cell wasn’t lit up green. A tech comes- says the manual read is perfect at about 3300. Then looks at salt cell. Took about 15 mins for the cell to show a reading- tech said appears fine. My pool equipment had a pipe that was dripping. They removed the pvc pipe on a Friday, turned off my equipment for the weekend. Said they would be back on Monday. No call. No show on Monday. I called and text - no response. Tuesday they respond saying they will come sometime that day.Tuesday a different guy comes with the BROKEN part and put the broken part back on. This tech looked at the salt cell- said it works fine. Said the original guy might not have known takes about 10+ mins to calibrate and build enough pressure to kick on. So a week with no pool pump to run and chlorine tabs floating in the pool -just to put a broken piece of plastic back on after a week of waiting. They say they will be out later in the week with the replacement part. They never came back. Two weeks later the leaking pvc piece is leaking worse with three leaks instead of one dribble. The cleaning guy tells the office. The office reaches out to Ben. Ben has no update and has no sense of urgency while his company was the last to touch the pipes and knowingly put a broken piece on that is now going to rust my metal pump since it has been leaking for over two weeks. They have chlorine tabs in my salt pool. This is the first time since we had the pool put in that the spa looks like that. This is the first time since we have had the pool that we had algae in the corners. I put over priced because while the monthly fee is normal - the amount of damage they cause is way more money to repair and correct. If you want your equipment to work- don’t use this company. If you value transparency, don’t use this company. If you want a company that is honest and communicates, don’t use this company.

Isaac does an amazing job at keeping our pool constantly clean! Hes very friendly and professional. We once had someone else from the company come out and vacuum but while vacuuming, his bag busted in the pool which created a lot of dirt/debris/algea growth and our pool was dirty but Isaac was quick to let someone at the office know and quick to get our pool back to sparkling clean! Huge thanks to him!

Glass pool co is an absolutely professional company. Kelsey did an amazing job initiating my pool service and coordinating the perfect person (Bailey) for my pool service. Bailey is very kind, detailed and knowledgeable about pool care and went out of his way to explain everything and provide the best pool service.
Thank you Bailey.

Andrew at glass pool does a fantastic job. I have an open pool, and he keeps it clean and pristine. He keeps let's me know when parts beat replaced. Fabulous service with a weekly email report

There techs come in and leave in 5 to 10 minutes dropping in chemicals and not doing a full brushing or vacuuming as I pay for each month!! Constantly calling and they still don't fix. I had to brush my pool clean tonight just hours after they serviced me. See the attached photos. Stay clear of them!!