Generators by Bob Heinmiller

I had a great experience with Bob Heinmiller when they installed a generator for me in Orlando. The process was smooth overall, though the permits took longer than expected (but that wasn’t on them). The team really knows their stuff, and I felt confident with them from start to finish. If you're considering a generator installation. The team is definitely reliable and skilled.

We have a “whole house” Generac generator. A few months ago, the generator wouldn’t turn on, so we ended up calling Bob Heinmiller for service. The technician promptly inspected the generator, replaced the battery, changed the filter, and even convinced us to get the annual maintenance package. We were all in for more than $900 at that point. Thankfully, we were told everything was good to go with the generator! Less than 6 weeks later, we had wind and rain from Hurricane Milton that knocked our power out. Sadly, the generator (again) did not work. We called Bob’s office and were told it was one of two likely issues. Neither issue could have been caused since the tech’s recent visit, given the generator had not been used or even turned on. Due to the hurricane weather, Bob’s company was unable to come out and fix the problem, which left us without power for two days. Finally, we were told a tech could come out over the weekend, but only if we paid a fee of more than $300!!! In other words, this company’s technician either failed to catch an existing issue with our generator or caused the issue himself, yet Bob Heinmiller refused to address it without charging another obscene charge. We declined to pay anything further to this company and instead relied on Duke Power to pull through while we search for another generac service provider. Absolutely ridiculous and infuriating customer service. I would recommend you stay far away from this company.

We had the folks from Bob Heinmiller install a new Generac whole house generator and the experience was beyond expectations. From the tech who conducted the initial site survey/evaluation to the tech who went over the operation of the unit and all personnel in between were highly professional, respectful, and most of all truthful. The actual installation and set up of the unit was quick, efficient and completed ahead of schedule. The crew cleaned up after themselves and answers all homeowner questions. I would highly recommend this company if you are looking for installation of a whole house generator.

We were thoroughly pleased with our home generator installation experience. Bob Heinmiller sent out professionals who knew exactly what they were doing and made the entire process painless and as speedy as possible. Putting in a home generator is inherently a complicated process (must conform to certain site specifications, often requires neighbor approvals, needs inspection approvals, etc) and so this is not something you want to trust to an outfit that doesn’t eat, sleep, breath this stuff. Bob Heinmiller’s team are experts, and complete professionals. They were also quite reasonably priced in my opinion, given the equipment and manpower required to get this done. I highly recommend them.

Wonderful customer service! Girls answering phone are very polite, and helpful. Joe the Tech is every knowledgeable with Generac products. We were using a different company they were rude and expensive. These folks at Bob Heinmiller provide excellent service and their prices are a lot cheaper than their competitors.