Florida Window and Door

I just had 10 Cat 5 windows and a back door installed. The crew lead by Julien did a fantastic job! The windows themselves are amazing, can’t be more satisfied.
The crew was very efficient from start to finish. Great communication. They really made sure to be meticulous and did a fantastic job including cleaning up!
Only issue was the sales person made it sound like I would be able to keep my old fashion window sills (solid), but that was not the case and sprung on me during the job, I am disappointed about this. However, I still gave five stars because the windows, the framing, the crew and experience were excellent!!
I would recommend!!

I gave a 2 because the windows themselves are good. The installation was terrible and they did nothing about it but shine me on even after I had everything documented stating my concerns from the day of install. They send out a QC guy who says the windows are fine without opening 1 single window. Our concern was the windows weren’t all square because they used 2” sloppy caulk everywhere and I had pictures of significant gaps. 5 windows needed new rails-not a big deal, but couple that with their crew coming out and having to square a window that I was told was square was alarming. Then some more pieces were on back order and they came back, I voiced the same concerns and they said well, they’re outside contractors, you just need to paint your house. You giving me 10-15k to paint my house because of the sloppy work? (The contractors had mortar running down the entire front of my house), which was fixable at the time but they didn’t clean up so they painted it dark brown which is worse than mortar that never should have happened. To boot: They left glass everywhere. I picked up glass for 3 weeks vacuuming everyday to not get glass in our feet and did the same outside. The sales guy sold us on grids for the windows as our previous ones had grids on the inside. Well 800.00 more and one significant detail he left out, the grids are on the outside! Like what?! I wouldn’t have paid more if I knew that. Try cleaning that. They keep sending me emails saying that they’re glad I was satisfied with their service after we spoke. We didn’t speak, nor do they take your feedback seriously. I’m wholeheartedly disappointed with the experience and should have gone with another company and listened to the reviews. These windows should add value not depreciate my home. Heres a couple pics that really don’t do this all justice but pretty sure that’s not the experience anyone is looking for.

Updated, they replied and said to call and request to speak to management and the service manager wouldn't patch me through to any manager and I went through the entire series of issues but she insisted I needed to schedule a service rather than speak to a manager, she would not connect me. to a manager either I'm at an utter loss but further evidence on the failure at this place.

My experience with Florida Window & Door was wonderful.
I was able to keep track of the process in the app, and Fabrice from the install & service department called me to schedule installation date once The installation guys were super courteous, professional, and kind. I highly recommend the team at Florida Window & Doors.

Changing my review left 7 months ago when we decided to purchase 5 windows and 2 sliding doors from FWD. The sales Rep Kasie was very thorough on explaining how the work was going to be performed and the excellent crews they had employed. Unfortunately 6 months later when time came to install all the windows and doors and I can’t be more disappointed.
Where do I start?
The installation crew (4 of them) showed up late , initially scheduled to arrive at 9:30 they came in at 11 ( No issues on my side since was the first day and they had to pick up materials) They placed all the new doors and windows very close to the old ones, resulting all the dust and debris from cutting the concrete to be imbedded inside and all over the new ones! No protection googles or masks( one of the guys ended up with metal object in his eye) Dust and debris all over my pool area, inside my house, caulking stuck on the floors on multiple areas.
The work area was not properly protected, all plastic coverings were poorly secured and taped. A nightmare to clean my house as dust was everywhere on every surface of my master bedroom. As this was not enough their bathroom manners were horrible. This unacceptable behavior essentially on a clean well maintained home.
One of the window sill broke during installation and no responsibility taken from the crew. The quality of the installation is poor, damaged walls, screws left on the patio and some fell in the pool, grey caulk ( they did not properly clean the dust resulting in a mix of dust and debris mixed with white silicone caulk stuck forever on my new windows and doors)
For the amount of money we are paying and stress caused from Florida Window&Doors and their contractors I do not recommend this company. We expected precise, professional finishes and installation not this sloppy work.
Kane, Palm Harbor

Although the installers arrived 3 1/2 hr late the first day and late the next two days as well, they were friendly and worked hard well after dark.

We were told it was a two day installation and had plans long in advance for day 3. Our company was disappointed that we all couldn’t enjoy the excursion.

The windows seem very nice. They noticeably keep the room in the hot afternoon sun much cooler. Sadly the caulking is not very good nor was the window washing… only took a few pictures of many.