Efficient Home Services

Pre Review, Not Final

Seeking resolution before submitting final rating

This review is separate from the one I left for Kirby. I will update my full EHS review once we receive a response. The customer service from Kirby, Ryck, Patricia, and Hayden has been great throughout the process. Our concerns are specifically about the final appearance of the installation and the lack of clarity around the conduit routing.

We chose EHS because of their partnership with Roofing.co. Since both companies were working together under one bundled service, we expected a coordinated design, clear communication, and a clean final product. We also understand how busy EHS is at the end of the year with many homeowners trying to go solar before the 30 percent federal tax credit changes. We respect the workload.

However, the placement of the conduit on the front slope of our black metal roof, installed in grey instead of black conduit that would have matched the roof, was never explained to us beforehand. If we had known the conduit would be visible from the street, we would have requested alternatives or reconsidered the installation.

After speaking with three high end solar installers, all confirmed that cleaner routing options were available even with a standing seam metal roof. They explained that the conduit could have been routed into the attic using proper flashing and boots, brought down the backside of the home, or run along the fascia under the drip edge. They all agreed that using grey conduit on a black roof creates an unnecessary aesthetic issue.

While painting the conduit will help slightly, it does not resolve the core concern that the most visible routing option was used without discussing alternatives. We are hoping to speak with EHS about whether rerouting is still possible before painting becomes the final solution.

We invested significantly in both the metal roof and the solar system, and the current appearance does not reflect what we believed we were getting. We are not trying to harm the company, only asking for transparency, communication, and a fair resolution.

We will complete a full review once the backup battery is installed as well, which we understand is still pending permit approval.

For potential customers, we want you to be fully aware and prepared when meeting with a sales representative. Here are questions we wish we had asked upfront,
• How will the conduit be routed, and will it be visible from the street,
• Will the conduit color match the roof or exterior,
• Can the wiring be routed through the attic or along the fascia instead of across the roof,
• What are the aesthetic options for metal roofs specifically,
• Are there cleaner alternatives if the first proposed route is not ideal,

Asking these questions early can help prevent surprises later.

Once we hear back from EHS and understand the next steps, we will update this with our final experience, photos, and rating.

We hope to resolve this before finalizing our review.

Thanks, and we look forward to your response.

Andre

I had EHS come out to replace a micro inverter that wasn’t working, plus had them rewire some stuff that was very unprofessional looking. The guy said everything was done bad and I needed a new junction box. So he put a new box in and everything seemed fine. Then a rainstorm came and the box he put in was not water sealed at all (this hole in the roof is directly over my breaker box) and has completely water damaged my ceiling. I’ve had to remove some drywall due to mold. The first time this happened was in January I’ve had them come out 3 times to “fix” the problem but it still leaks. I have to leave buckets and towels out at all times because you never know when it’s gonna rain in Florida. Ever since the 3rd time I haven’t been able to get someone out and whenever I would call they would tell me that the reason it leaks is because my roof isn’t Installed properly. I feel like if it wasn’t installed properly they shouldn’t have cleared the solar panels for install during the inspection. This is a problem that can easily be fixed if someone came out and actually showed that they cared. I’ve called EHS about 4 times through out the months and they don’t answer me anymore. I tried calling from a different number and they answered pretty quickly. As soon as I gave them my information to request service they tried putting me on hold so I asked to speak to an office manager. She said her manager was on lunch and she would call me when she got back. She never called me back…
This is terrible customer service and I feel personally disrespected that they just don’t answer my phone number but as soon as another number called they answer then attempt to drop me when they get my information.

Unresolved issues since 2021 following installation and attempted remediation, we are sharing our experience so others can make an informed decision:

In 2021, we initially contacted Efficient Home Services (EHS) regarding solar installation. During that process, their representative recommended adding new HVAC and spray foam insulation to improve the overall efficiency of our home, and we moved forward based on that guidance.
After installation, we experienced ongoing issues and hired a third-party, certified indoor environmental consultant to evaluate the work. According to the independent report, the spray foam insulation was improperly installed, with areas missing entirely or applied far below standard thickness. The report also noted that our attic was not an appropriate candidate for spray foam insulation due to its configuration—something an experienced contractor should have recognized.
The report further documents that HVAC ducts and refrigerant lines were compromised during installation, contributing to condensation and other problems in the attic.
EHS, through legal counsel, agreed to address the deficiencies. However, during attempted remediation, additional damage was caused to our home, including work performed without authorization. Since then, the company has been largely unresponsive to multiple efforts to resolve the situation, both directly and through attorneys.
This issue has been ongoing since 2021 and remains unresolved.
We are sharing our experience so others can make an informed decision.

Once they get your money there is no customer service. You can call but always goes to voicemail. We’ve been waiting on a return call for a year now on a simple question. Last night we had a fire inside our electric panel that they upgraded/installed due to faulty hook up of the solar line per our electric company. I made several calls to EHS this morning. The only way I could actually get a person was to pose as a new customer. Even after explaining that I have no power due to the fire inside the box I was sent to someone’s voicemail. When I did actually get to speak to someone they said they would call me right back and after waiting I tried calling them back. I was told that they were out of the office. I finally got a call back from a manager who had an immediate attitude and said that it wasn’t on them since they installed it a little over a year ago. She was very rude and unhelpful. Also the guy that they sent to upgrade the electrical panel came out and told us that he was not licensed. When I brought this up to Jose today he said that they work under a blanketed licensed electrician. When the rude manager called me back she told me that he was licensed and that she “highly doubts” the electrician would have said that. So when choosing who you use for solar run as fast as you can from this place. You will get absolutely NO customer service.

Update. Response to owners comment. I hung up on your manager that was belittling me when I spoke to her. I was told by Jose that he was calling me right back. Then I find out that he left. I had a fire caused by your hookup to the main panel lines. You replaced the main panel and did all the work.
I never received a call back yesterday. So I had to pay a licensed electrician $900 to fix your shotty work so I can have power restored in my home.
If anyone is looking for solar I would tell them to RUN as fast as they can from your company.

We got our solar about 4 years, we end up with roof leak after the installation. However, the staff have been responsive and supportive in helping us with the repair. Kirby, especially has been so instrumental in helping us get this repair done, being so efficient and positively responsive. We appreciate the fact that after the installation, we have been able to get support after.