Custom Water Systems

We purchased a new water system in 2019 after a nice old lady took time to explain the system. Four years later, more than half of the system needed replacing (pump leaked, bladder failed, and potassium tank failed). That isn't really the issue though. The techs are nice and educated. He tried to tighten bolts before replacing the pump and then, without my knowledge or permission, stopped by the next day to check the drip. Rather than call me, he stopped by and that resulted in a $100 service charge that I had to question. By now the nice old lady had retired and the owners daughter is too important to leave her desk and discuss anything. She instead has a loud conversation from behind a wall. Well, a few thousand dollars later I had new parts again. The pump would occasionally stutter-start. I couldn't get it on video though and I would often hear it at 3am. I eventually got it on record and reported it. Custom water quickly came and adjusted it and did indeed fix the problem. The issue however is that the one year warranty for a new pump and pressure tank did not cover this issue because "the tank is in the sunlight". Apparently sunlight voids warranty because it makes the water hot and increases pressure. The problem was sporadic for months and in the middle of the night. Its sad that the customer service has gone down hill and that they do not stand behind their product or installation. I reluctantly wrote them a check tonight that will probably be my last to them.

I don't have a clue about our water system, I won't lie. I found Custom Water System's name from a Naples mom's group on FB. From the office rep that answered the phone to the tech that came out it was a friendly, easy experience. She was upfront on the trip charge and hourly rate and the tech Mark was fantastic. It ended up being an electric issue, but that being said when my electrician had additional questions Mark answered his phone and came back out to ensure everything was working properly. I would highly recommend them and am so grateful to have an honest company to turn to.

Their prices were good and service was excellent, Roy took the time to also answer all of my questions,
They Didn’t try to over sell anything, they had to replace my house water pump from the well.
Very friendly on the phone and service.
Thank You to all at Custom Water Systems !

Just had an excellent experience with Alex. I’m a conscientious person so I had multiple people come out and Alex gave me exact info to get me back up and running with my water system and the price was fair based on price shopping. Highly recommend

This company was hired for an inspection on or property and stated that the ozone system was not functioning properly. They gave a quote to replace the membrane for $600, were given the go ahead to replace it by my husband. I pulled the invoice and the membrane was replaced two months previous. The original company would not warranty because this company had, conveniently, already disposed of the “defective “ membrane “. The previous membrane was functional for 7 years.
They expect us to pay $600 for the replacement.
We have used this company in the past but this really calls their integrity into question!
Disappointed!