This was our first pool built by Jim and his team, and we couldn’t be happier! From start to finish, the entire process took just three months and everything was completed right on time with no hiccups at all. Jim was there every step of the way, making sure everything went smoothly and exactly as promised.
The whole crew was outstanding—from the gunite team to the tile and paver installers, the Florida Gem crew, and the maintenance team. Everyone was professional, punctual, and so easy to work with. A special thank you to Jim & Maureen, along with Dot—your attention to detail and communication made the process stress-free.
We absolutely love our pool—it turned out even better than we imagined. If we ever build again, we would not hesitate for a second to work with this company. Highly recommended! 💙💦
Craft Master Custom Pools
Craft Master Custom Pools is a pool construction business in West Palm Beach, FL, with a 4.0-star Google rating from 68 customer reviews. Contact details, services, and reviews below.
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Services Offered
- Custom pool design
- New inground pool build
- Pool resurfacing
- Spa & hot tub install
- Pool deck & pavers
- Screen enclosure / cage
- Outdoor kitchen & patio
Services may vary by location. Contact Craft Master Custom Pools directly to confirm availability in your area.
Customer Reviews
See all on Google ↗So happy we went with Craftmaster Pools. The owner Jim and his office were wonderful to deal with. The pool is absolutely beautiful…from the sundeck, to the sting ray tiles on the bottom of the pool to the table area inside the pool. We also had the screen enclosure done (with a large area of poly roof) , which is much needed with our mosquitos up here in St Lucie County! The pool was completed December 2024 and we just enjoyed a Saturday swim with the heated water. Every time I had a question or concern Jim and or his office picked up the phone (answered or called me back)… which is rare for contractors in Florida! He treated us like friends…would definitely recommend this pool company!
Craftmaster Pools helped us create a beautiful backyard oasis! They were a pleasure to work with and very professional. Can't wait to enjoy our new pool with friends and family! Big thanks to the team at Craftmaster Pools!
Got my pool done less than one year ago and my pavers are sinking. I called over 10 times the new owners but they completely ignored our issues. Why are you going to buy a company w previous clients if you can’t solve a small problem? What kind of customer service are you offering? The excuses were many, starting w the fact that they didn’t have workers because of immigration (all documented in texts) all the way to it’s not our problem anymore. I’m sure the previous owner would’ve taken care of the issue. I now have to pay a third party and my pool is brand new. But what really got me furious were the lies saying they would get back to me and never did! Stay away from this company!
Terrible. My parents just finished their new pool in February of this year. A few months later their travertine decking starting sinking and buckling. It looks bad and is a tripping hazard. They called and were told they’d have to be put on a list to have it fixed and that they had a lot of these complaints. Now they called to get an update on the timeframe and were told the company sold and the new owners will not fix it. This is not ok. We can resolve this or we will get a lawyer.