Waters Septic Tank Service, Inc.

A true multigenerational family owned business in Sarasota. Their planing and pricing was very fair and considerate. The job they did really blew us away- from permitting, to installing the septic tanks and laying down the drainage field- all very professional and on time. Reille and Chad are very responsive and have a treasure trove of knowledge revolving the work they do, and beyond.

Waters just completed a new septic tank and drain field installation which was flawless. Family owned and dedicated to doing quality work that will last for many years to come. Thank you for making it so easy to do business.

System failed 2 years after installation. In the picture, you can see the poor design and built with sub par materials, no drainage stone, and fill dirt/screenings - not actual Septic/Perk sand required for the installation of a Sep drain field. There were also remnants of the old clay pipe system that should have been removed prior to new installation according to code.

I hired Waters Septic to pump and crush an abandoned septic tank at my property located in Sarasota. We agreed on a cost of $875. $400 charged to my Visa at the start of the job then another $475 at the completion. Waters Septic pulled necessary permits to perform the job and completed it. However, the issue is they caused a good amount of damage to my driveway by driving a 50,000 lb dump truck over the culvert crushing a section of the driveway above it. I asked Waters to repair the driveway but they refused. She only offered to NOT charge me the additional $475. I told her I couldn't agree to it because I had no idea at that time what the cost to fix it would be. She went of the deep end and started ranting that I was trying to soak her for a $10,000 driveway. I never implied such a thing. I received two quotes after we spoke and they were no where near $10,000. Much less. To make matters worse (as of the time of this writing), they never submitted to the county the final paperwork indicating that the job was complete. Now I am stuck in a situation where the job is done, the permit has been pulled, but there is no evidence of it because Waters won't submit the final paperwork, I have a damaged driveway, and she apparently went into hiding. Not having the final paperwork submitted will only lead to more issues with the County. I tried to contact the company several times after receiving the quotes to repair the driveway to work this out but they will not pick up the phone or return my calls. She insisted that she "should have gotten a release" from me but that doesn't excuse stupidity. I would have never driven a truck that size over the driveway without suspecting that it would more than likely do damage. Driver probably assumed that they had a release and didn't think about it. I'm disappointed to say the least. I know things happen and no one is perfect but I only give kudos to businesses that actually back their work and fix their errors. Waters is NOT one of them unfortunately.

This is the first time I ever had to replace a septic tank and leech field in my home. I called Water’s and a few other companies as well for a quote. Water’s came in the lowest and was able to get the permits and completed the job in just under three weeks. Chad and his Wife were exceptional throughout the whole process. They did a great job and went beyond what they were contracted to do. They removed a huge amount of bamboo at no cost just because I was concerned about it. They left my property spotless. They did everything they said they would do and more. Quality Company, quality work and quality human beings.