Smith Family Carpets

I have a mixed feeling on this review but now it is based on Principal.
I have spent over 20,000$ here in the last 2 years. most recent was about 15000 on my new houses flooring.
When we ordered I thought we were ordering what was needed per measuring, didn't know we were ordering 4 extra boxes, paying 90$ per box and not returnable. When I called about my installer (we hired our friend that does flooring for a living) having extra they said they always order extra and just put it in the attic that they do not do returns.
Why did I not know I was ordering extra? Had I ordered just what was needed they easily could have told me this will not allow for any extra and if we run out will have to wait for another box or 2... Would make sense.
I called back in and told them I am frustrated as I was not told I was paying for extra that we would likely have to put in the attic. I could have been nicer but was direct and did not raise my voice. The guy finally said he would let me return it but they dont normally do that.
At this point I really don't care as it is based on principal. Clear communication and a customer should not have to argue to have things made right. I didn't request extra boxes, nor did I tell them how many I would need for my sq footage. They came and measured, one reason I liked this company.
I truly felt confident in doing the flooring in another house I have from here but likely will have to settle somewhere else. Customer care has gone out the window.
I am VERY torn and at this point will eat the money rather than walk back in where I had to get upset over something I was not aware of that they did at my expense. I'm sorry Smith Family Carpets, I think you've lost me.

I've used this company at my old job as a vendor but finally used them for the first time for my own house. We love the job that was done (we chose a "cheap" roll vinyl floor but it looks soooo good!)
They are easy to work with and friendly!!!

We are super happy with our carpet. High quality product and price was comparable to other stores. We liked the personal touch and professionalism. So thankful to enjoy this high quality plush carpet. Everyone we interacted with was very friendly and did a good job.

Excellent experience. The company's customer service was professional, and our project (re-carpeting of 3 bedrooms) was quoted and completed in a timely manner. We also appreciated the fast, good-quality installation. The carpet itself is exactly what we were looking for, and the materials and installation cost were very reasonably priced.

We just had them replace the carpet in a couple rooms (and try to match to the carpet in remaining rooms) and they did a great job! Fast and reasonably priced, flexible with scheduling and great communication.