Sayler Suncoast Water

My dad has an account and he is very pleased with their delivery of salt; and the fact that they also pure it in and service it at a reasonable price.

Rose, the customer service representative I spoke with has excellent skills. She professionally, pulled my dad's file, confirmed I reached the correct party. She proceeded to create an account profile for me and set an appointment date for a service call and a delivery date. Also, she explained that at each delivery their tech would inspect my water softener device; staying proactive to making sure your device health is functioning properly.

My first point of contact with this company was a positive one and I would recommend them for certain; especially knowingly how satisfied my dad has been with them over the past year. Thank you, Rose Your professional effort is the one thing most companies are lacking these days.

A totally satisfied point of contact. Kudos Rose, you are an asset employee at Sayler's Suncoast Water Company.

Kindly,
Lisa Burley

We had Andrell service our water softener which was not functioning for several weeks. He immediately diagnosed the problem, installed new parts, cleaned the salt reservoir and tested the water. Everything is back to normal and we are very happy with the service and the company. Thank you Andrell!
Hiram and Rose Ortiz

Rose, is a wonderful person to get things done for you. She listens and helps you through any guidance you may require. I love the company and because of Rose? I love the company more. She is fantastic at handling all that she does. I give Rose 5 GOLDEN STARS AND THE COMPANY AS WELL.

Unprofessional, Damaging Work and Terrible Customer Service

Response to owner :

Our water system was paid in full upon installation. While my husband did sign off, the work your company performed was not safe. You ran wires across our front porch—tapped together and exposed—leading to a power outlet. Over time, these wires failed and shorted out.

During the last service call, your crew’s solution was to drill into the foundation of my home and route wires around the front door. That is unacceptable and caused permanent damage. My husband initially said he would handle the issue, but it was never resolved—so I’m following up directly.

Despite my repeated emails expressing concern, I was told I still needed to pay the remaining balance, a balance the magically went for $500 to $300. I will not pay for unsafe and damaging work. I also asked your representative to send an invoice with a detailed breakdown of the services in question, but I have yet to receive one. They told me the "Owner" would call, never did.

Until this matter is resolved correctly, I am not paying another cent.

Sailor Suncoast Water Systems has been a nightmare to deal with. When they first installed the system in 2023, they improperly installed it and left wires running across my front porch—completely unprofessional and hazardous.

Recently, I requested a service call to address the shorted wires and other issues. Instead of fixing the original problem correctly, they rerouted the wires and drilled holes in the exterior of my home, around my door frame and Wires taped together It was a lazy and damaging workaround. I emailed them to have it corrected and never received any response.

On top of that, they had the nerve to send me a past due notice claiming I owed over $500—and said they wouldn’t fix anything until I paid it. After asking for a breakdown, it turned out they hadn’t even updated their payment system. Once they did, the only charge remaining was for the very service where they damaged my home. I’m not paying for that, and I wouldn’t recommend this company to anyone.

Rose was so patient and so helpful with me, I can’t recommend this company enough! They were recommended to me by another plumbing company that could not help me with my water softener.