Macy's Furniture

Clean and organized however missing a touch of nice interior design. I've never seen an EMPTY Macy's before. This was a first. The staff were talking to each other probably to keep themselves somewhat busy.
Probably needs the flocks from the North in Winter to get busier here.

Cada vez de pagar es dificil encontrar personal de Macy's no se colocan por aera. Y aun asi se enoja cuando se les pregunta responden feo Every time you go to pay, it's hard to find Macy's staff; they're not stationed around the area. And even then, they get angry when you ask them questions and respond rudely.

Macy’s has officially become my go-to store for men’s clothing. I’ve been in several times over the past year, and each visit has been consistently impressive. There’s an associate, named Gina O., who has helped me more than once—her kindness, patience, and genuine desire to help customers is something you rarely see anymore. She goes above and beyond every single time, and she’s a big reason this store stands out.

I used to shop at JCPenney, but after experiencing the quality, the pricing, and the level of customer service at Macy’s, the choice became obvious. I actually closed my JCPenney card and opened a Macy’s card—and I’m already earning Star Rewards faster than I expected.

The men’s department is fantastic. Great selection, modern styles, excellent brands. The Tommy Hilfiger stretch-fabric, slim-fit dress clothes have become my favorite—and Macy’s consistently has unbeatable deals on them. Whether it’s business attire, casual clothing, shoes, or undergarments, everything I’ve purchased has been top-notch.

Outstanding service, great atmosphere, strong value, and amazing clothing selection. Macy’s is the real deal. Highly recommended. ✌️👍

Dear Mayci Management,

I am writing to formally submit a complaint regarding a very unpleasant experience I had at one of your stores while shopping with my mother and my daughter.

From the moment we entered the store, there were no shopping carts or baskets available for customers to place items while shopping, forcing us to carry the products in our hands. My mother was holding an oil that I regularly purchase for my daughter while we waited for her to answer a phone call to confirm whether she needed it or not. After leaving the fitting room, my mother temporarily placed the item inside a Mayci store bag, as once again, there were no baskets or carts available.

From that point on, several employees repeatedly stopped us, constantly questioning us about the product, asking where it came from, and visibly following us throughout both the first and second floors of the store. This behavior made us feel watched and harassed without any valid reason.

We never left the store with the product, nor was there ever any intention to steal it. However, the treatment we received was enough to cause feelings of humiliation, discomfort, and insecurity throughout our visit. I understand that employees have a responsibility to do their job, but I believe their role is to intervene only when there is a genuine intention to leave the store without paying, not to subject customers to constant and intimidating surveillance.

I would like to note that the main individual responsible for this situation was a tall employee of Haitian origin, whose behavior contributed to an atmosphere of distrust and harassment. Beyond her accent or background, what affected me deeply was the treatment itself, which made me feel singled out and unfairly judged. I left the store feeling emotionally distressed.

I did not request to speak with a supervisor at the time because I tried to be understanding, but I strongly believe this behavior should be reviewed and corrected, as no customer should ever feel this way while shopping in your store.

I hope this complaint is taken seriously and that the appropriate measures are implemented to improve customer service and prevent similar situations from occurring in the future.

This is a wonderful, cheerful shopping experience. Sales Colleague Joy Borcina was a terrific help in assisting me with a high end jewelry item. When part of the item was defective, Joy graciously got everything squared away and I appreciate Macy's for that. Thank you!