Abraham AC

I am sorry to have to write this review, however I feel it is important to share my experience. In early December I called Abraham AC to check my ac unit. They told me I needed a new compressor and air handler for my Florida condo. I live in CT and had my tenant on site to work with the service/ sales person. I own two condo's in the building and they replaced the ac in my other condo with a 1 1/2 ton unit with little fanfare. I figured I would get the same size ac unit as the condo's are the same size and on the same floor. I asked the sales person why the price was much higher than a year earlier and they said I needed a 2 ton unit which I questioned, but went along with. As it turns out when I saw the invoice after I paid, they only installed a 1 1/2 ton ac unit. The installation was on December 4th at which point they said we needed a sticker on the unit and a different breaker before the city can sign off on the permit. I called them repeatedly to have the work completed. (It took a month and a half to get the breaker). All the while the receptionists on the phone were very courteous, however they could never advance the call to a supervisor or manager as requested. It always seems management is busy. I asked for call backs from a supervisor numerous times and never heard from them. At one point I was able to reach Alyssa, who I believes oversees the call center folks and she promised a call back which never happened. As recent as today, February 2, I was told Alyssa would return my call after her meeting. Never happened. After 2 months I am still waiting for them to have the certification sticker installed so the city can sign off on the permit. My credit card company issued me a provisional credit so I am not out the money at this point. I keep calling and said I want to pay what is rightfully owed for a 1/12 unit as soon as the city signs off on the permit. Hopefully this is a wake up call to management.
Again, I am sorry to have to give this very poor review

Rafael was great. He was professional, thorough and efficient. He clearly knew his stuff. He answered all my questions and had great customer service. I really appreciated how he took the time to explain what was recommended and gave me options without any pressure. The pricing was fair and transparent — no hidden fees or surprises.

Abraham AC & Heating installed a new air conditioner unit in my apartment they spend like 5 hours working without stopping. Unbelievable how clean, organized, efficient and reliable. Thank you all off you who made my life easy. Great job. It’s really appreciated. Thanks.
Mr.Moura

Awesome company and tech Rafael! Our air broke on Friday and we actually had another company come out and said our Motor broke and they would be back Monday to replace it. This never happened, we couldn't even get a call back or speak to anyone except their call center and they got our $99 fee for coming out. My husband call Abraham and Rafael was out in a few hours and replaced our motor the next day without issue. Very nice and knowledge guy. I highly recommend this company. They are now go to for air conditioning issues. You need a company that is reliable living in South Florida!

What a dishonest visit ! the technician wrote a long list of issues, announced a $1600 repair bill.. I consulted with another company = my AC is running fine!
Plus, they kept billing me monthly long after I requested they stop..